When my dad was hospitalized on Sunday, 8/9, I had no idea that I would soon be making major life‑changing decisions on his behalf. Kaiser provided a short handout with next‑step contacts, but it quickly became clear that finding the right place for my dad—who now required 24/7 care—was overwhelming, and I didn’t know where to begin.

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Thankfully, the Kaiser discharge case manager recommended Cindy Turner. Reaching out to Cindy was the best decision I could have made. From day one, she guided me through every step with care, patience, and consistent follow‑up. Her passion for helping families through difficult transitions is truly unmatched. With Cindy, you never feel like you’re navigating this alone.

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Cindy, thank you so much for helping me find the right board‑and‑care home for my dad. I genuinely could not have done this without you. For any family facing similar decisions for a loved one, reach out to Cindy—you will not regret it.

Felipe Santos Jr.